Making a Travel Insurance Claim 

In order to make a claim on your travel insurance policy please download the appropriate claim form and follow the instructions below.

Download a Claim Form

Cancellation Claim Cancellation Curtailment Claim Curtailment
Medical Expenses Claims Medical Expenses Personal Possessions and Money Claims Personal Possessions and Money
Personal Liability Claims Personal Liability Legal Claim Legal
Travel Delay and Missed Departure Claim Travel Delay and Missed Departure Personal Accident Claim Personal Accident

Submitting a claim

To submit a claim, please send your completed claim form along with any supporting documentation to the claims company (full details of the claims company can be found at the top of the claims form).

Contacting the claims company

If you would prefer to speak to a claims handler by phone please call the claims company on:

00 44 203 829 3815 (Monday to Friday - 8am to 8pm, Saturday 9am to 1pm)

In the event of medical emergency abroad please call + 44 203 829 3816.

For full information on the documentation that will be required to support a successful claim please see your policy wording.