How to contact goodtogoinsurance.eu

Goodtogoinsurance.eu provides travel insurance with cover for medical conditions and has no age limits.  If you would like to get in touch please use the contact details below.

Quotations, Sales & Renewals

Telephone: 0169 50335

Opening Hours:
Monday to Friday - 9am to 5pm
 

Customer Services

Telephone: 0169 50335

Opening Hours:
Monday to Friday - 9am to 5pm

email: help@goodtogoinsurance.eu

If you wish to email your query to us, please send it to help@goodtogoinsurance.eu or complete the form below and we will get back to you as soon as we can.

Please note: If your enquiry is about missing policy documentation please check your junk or spam folder before contacting us.

 
 

Claims and Emergency Assistance

Claims

To make a claim once you have returned home.

Telephone: 00 44 203 829 3815

Emergency Assistance

For emergency assistance once you are abroad.

Telephone: 00 44 203 829 3816

How can you make a complaint?

You can make a complaint by contacting us by any of the following means:

  • In writing addressed to: Customer Services Manager, Ancile Insurance Group Ltd, Kao Hockham Building, Edinburgh Way, Harlow, Essex CM20 2NQ
  • By telephone on: 01279 621 640
  • By fax on: 01279 621 641
  • By email to: enquiries@ancileinsurance.com

We will acknowledge your complaint promptly, normally within 5 working days of receiving it. If you have made your complaint to us verbally, we will confirm to you our understanding of this and ask you to advise us if you do not agree.

If a complaint can be dealt with satisfactorily within a shorter period of time, we will acknowledge the outcome of your complaint in writing to you, including details of the Financial Ombudsman if you remain dissatisfied with the outcome.

Helpful Contact Information:

The Financial Services Ombudsmans Bureau,
Third Floor Lincoln House,
Lincoln Place,
Dublin 2.
Republic of Ireland.
enquiries@financialombudsman.ie
www.financialombudsman.ie

Online Disputes Resolution
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Office Address

Goodtogoinsurance.eu
Kao Hockham Building,
Edinburgh Way,
Harlow,
Essex CM20 2NQ